• Your Internet Source for New & Used Music
  • New Releases
  • Old Favourites
  • Vinyl 45s and LPs , CD albums and singles , DVDs
  • Collectables Rare Recordings
  • Covering all Musical Genres

Conditions of Use

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Terms & Conditions
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Payments Methods Accepted:
Visa, Mastercard, Solo, Switch, Maestro, Delta, Connect, Electron, PayPal, Cash (UK Pounds), Cash (US Dollars), Cash (Euros), Personal Check (UK Pounds), Postal (UK Pounds)

Shipping Methods & Cost:
1 Airmail at standard cost
1 Surface at standard cost

Buyer pays shipping. Shipping is made within five business days. Postage is charged at cost. All postage rates are inclusive of the cost of strong and professional packaging. Your items are always sent airmail right to you. You`ll have them in double-quick time!


Philosophy


We make every effort to ensure that the items we supply are of the highest quality, fairly priced, reach you in good condition, and are delivered promptly.

Credit, Debit & Charge cards


Credit, debit & charge cards are accepted without surcharge. However, we reserve the right to deliver only to the cardholders billing address. You may be asked to provide us with proof of your address at anytime. This is to prevent credit card fraud. Use of stolen credit cards will result in international police notification and court action in all cases.

Cheques


Personal or business cheques are welcomed but clearance is required prior to order shipping. This can take up to 5 working days from when we receive the cheque.

Prices


We reserve the right to amend our prices without prior notice. All goods sold are subject to the prices ruling at the time of ordering. We are not obliged to supply goods to you until we have confirmed acceptance of your order.

Product Availability


All orders and special offers are subject to availability. We stock over 35,000 items and are sometimes dependent on our own suppliers to deliver stock. We will always try to inform you if an item is not in stock at the time when you place your order. We shall hold the order until all items are in stock unless you agree to pay additional shipping charges.

Vinyl & CD'S


All vinyl records , and CD single and albums, are supplied in the condition described , in line with the grading system described here :

Grading System

In order to assist everyone who buys from us , we follow the Record Collector Magazine set of standards for the condition of second-hand records, cassettes and CDs. Anyone buying or selling records must use these conditions to state what amount of wear and tear the disc, its sleeve and/or contents have been subject to. We visually inspect every one of our items. The seven standard condition categories we use , and a description of what each one means, are listed below:

MINT (M)

The record itself is in brand new condition with no surface marks or deterioration in sound quality. The cover and any extra items such as the lyric sheet, booklet or poster are in perfect condition. Records advertised as Sealed or Unplayed should be Mint.

EXCELLENT (EX)

The record shows some small signs of having been played, but there is very little lessening in sound quality. The cover and packaging might only have minimal signs of wear. Nice copy.

VERY GOOD (VG)

The record has obviously been played many times, but displays no major deterioration in sound quality, despite surface marks and scratches. Normal wear and tear on the cover and contents is acceptable , although occasionally extra items such as inserts or lyric sheets may be incomplete or missing.

GOOD (G)

The record has been played so much that the sound quality has noticeably deteriorated, perhaps with some distortion and scratches. The cover and contents suffer from folding, scuffing of edges, spine splits, discoloration, etc.

FAIR (F)

The record is still just playable but has not been cared for properly and displays considerable surface noise; it may even jump. The cover and contents will be torn, stained and/or defaced.

POOR (P)

The record will not play properly due to scratches, bad surface noise, etc. The cover and contents will be badly damaged or partly missing.

BAD (B)

The record is unplayable or might even be broken, and is only of use as a collection-filler.

CDs & CASSETTES

As a general rule, CDs and cassettes either play perfectly - in which case they are in Mint condition - or they don't, in which case their value is minimal. Cassette tape is liable to deteriorate with age, even if it remains unplayed, so care should be taken when buying old tapes.

CDs are difficult to grade visually: they can look perfect but actually be faulty, while in other cases they may appear damaged but still play perfectly. Cassette and CD inlays and booklets should be graded in the same way as record covers and sleeves. In general, the plastic containers for cassettes and CDs can easily be replaced if they are broken or scratched, but card covers and digipaks are subject to the same wear as record sleeves.

Why does an item have two grades?

Where an item has two grades supplied , these are in Cover/Media order. For example , the grading EX/M would indicated that the cover is in EXCELLENT condition and the media is in MINT. Where items are given just one grade to describe them , this indicates that they are issued and supplied with no picture cover. The grade they have in this case is for the media.

Purchasing From Us


By submitting your order, you are offering to buy the goods. We will only use your personal details for the purposes of supplying those goods and will only pass those details on to the delivery sub-contractor. Customer credit cards are only charged when your order is ready for dispatch. No property or title of the goods shall pass from chayesmusic.com to the customer until payment has been received in full.

UK Customers


If your goods do not arrive within 7 days of dispatch, first call or e-mail us to confirm your order has been shipped. Normal delivery time after dispatch is approximately 1 to 2 days.

Overseas Customers


If your goods do not arrive within 10 days of dispatch first contact us to confirm that your order has been shipped. We can not investigate lost or missing parcels until 10 working days have elapsed.

Shipping


All records are mailed in strong cardboard envelopes and are sent by recorded delivery where possible. All other orders are shipped in appropriate strong packaging.

Shipping Charges


Will be calculated on the website for online orders, or quoted by telephone when ordering by mail order.

Special Offers and Promotions

From time to time we may offer special reductions in price on items for sale on our site. We reserve the right to change , amend or withdraw these offers at our discretion , at any time , and without reference to any party.

Import Duty and Taxes


It is your responsibility as the customer to pay all applicable customs fees and taxes for your country.

General Information


We may refuse to take your orders if we feel you have been false in your information. We reserve the right to amend our terms and conditions at any time without prior notification. We do not distribute customer details or e-mail addresses to third parties. Marketing e-mails are only sent to consenting mailing list subscribers and your details can be removed at any time. Contracts between us and you shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute.


Customer Services


If you are not happy with your order or the service you have received you may contact our customer services department by telephone on (UK) (0)208 804 9181 (calls are charged at standard national or international rates) or you can e-mail us at sales@chayes.demon.co.uk. We will do our best to reply promptly.

The terms of this contract do not affect your statutory rights as a consumer

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