Philosophy
We make every effort to ensure that the items we supply are
of the highest quality, fairly priced, reach you in good
condition, and are delivered promptly.
Credit, Debit & Charge Cards
Credit, debit & charge cards are accepted without
surcharge. However, we reserve the right to deliver only to
the cardholders billing address. You may be asked to provide
us with proof of your address at anytime. This is to prevent
credit card fraud. Use of stolen credit cards will result in
international police notification and court action in all
cases. Our credit card processing is carried out by PayPal.
You do not need a PayPal account to pay by this method.
Cheques
Personal or business cheques are welcomed but clearance
is required prior to order shipping. This can take up to 5
working days from when we receive the cheque.
Prices
We reserve the right to amend our prices without prior
notice. All goods sold are subject to the prices ruling at
the time of ordering. We are not obliged to supply goods to
you until we have confirmed acceptance of your order.
Product Availability
All orders and special offers are subject to
availability. We stock over 35,000 items and are sometimes
dependent on our own suppliers to deliver stock. We will
always try to inform you if an item is not in stock at the
time when you place your order. We shall hold the order
until all items are in stock unless you agree to pay
additional shipping charges.
Returns and Refunds Policy
- Damaged, Defective or Incorrectly Described Goods
All requests for return of items must be made within 14
calendar days of the dispatch date of the order. After this
period returns cannot be accepted. By ordering from us, you
accept this. Where a request is made within the 14 day
period , we can only accept return of an item where it is
incorrectly described or supplied by ourselves. A refund
will not be possible if the item arrived undamaged and was
as described. We cannot be responsible for return postage
costs. A defective item can only be replaced by the same
item.
We will do our best to ensure you receive your order safely
and undamaged. However , We are not responsible for items
lost or damaged by the postal service. Customers who wish
for recorded delivery or extra insurance must state this in
advance and will be charged for the extra service. Without
this, only standard Post Office insurance terms will apply ,
such as they may be. For valuable items, it is for customers
to request and pay for sufficient insurance to cover the
value of the order, if they so wish. Postal certificates
showing proof of postage will only be kept on file where
extra recorded delivery or extra insurance has been
specified and paid for.
Your Privacy and Data
The CDandVinyl.co.uk site only collects data from you
sufficient to process and deliver your order. We don’t use
your data for any other purpose than this. We don’t maintain
mailing lists of any kind, or pass your data to any other
party beyond MusicStack.com, which is the company which
maintains our database and supplies the commercial platform
for the site.
You can review the MusicStack.com Terms and Conditions and
Privacy
documents here:
http://www.musicstack.com/terms
http://www.musicstack.com/privacy
By purchasing from us, you accept the terms and conditions
detailed above.
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